Return Policy
If for any reason you are not satisfied with your purchase, please return the item(s) within 30 days in its original packaging and in good condition. Please include a copy of your invoice with a note as to why you are returning the item(s). Ship your item pre-paid by the customer via UPS Ground in c/o InLace Products, Returns Department. 350 Frasier Fir Drive, Bryson City, North Carolina 28713. Once item(s) are received in good condition, a full refund for the item(s) will be issued. Merchandise received after 30 days will have a store credit issued for the amount equal to the item(s) returned.
Returns
If for any reason you need to exchange or return your item(s), please email our customer service representative at support@inlaceproducts.com to receive your return authorization number. Package your item and ship postage pre-paid by customer via UPS Ground to:
InLace Products
350 Frasier Fir Drive
Bryson City, NC 28713
Refused Orders by Customers
If you decide that you do not want an order that has already been shipped, you can refuse delivery. Once you have refused delivery and the package has been returned to us by the carrier you will be refunded the price of the products shipped minus:
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Original shipping fees
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Return shipping fee of $15.95 per box
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Re-stocking fee of 10% of the order amount
Book Return and Refund Policy
A full refund will be issued for new, unopened, unused books sold by InLace Products and returned within 30 days of purchase. The following conditions will apply:
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Any unopened book returned more than 30 days after purchase will receive 100% of the items purchase price in store credit. (Can be used online for future purchases. Store credit will not cover shipping costs).
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Any book that is returned within 30 days of purchase that has been opened or shows obvious signs of use will receive 50% of the items purchase price in store credit (Can be used online for future purchases. Store credit will not cover shipping costs).
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Severely damaged or unusable books returned within 30 days from date of purchase will be replaced with same title only. (Shipping charges may apply)
Resin Kits and Dyes
Any unopened Resin Kits or Dyes can be returned within 30 days of purchase for 100% refund or store credit for the amount of the purchased item.
Any Resin Kits or Dyes that have been opened are Non-Refundable.
Any Resin Kits that do not harden properly can be exchanged for a new kit. (Shipping charges may apply).
Clearance Items
No refunds or exchanges will be issued on clearance items after purchase.
Clearance items do not qualify for any online promotions, discounts or coupons.